Medical Receptionist

This role will be one of the first points of contact for our patients who are contacting and visiting LivingCare. We require an individual who is actively able to multi-task and maintain the highest customer service standards.

This role is responsible for the meeting, greeting, and processing our patients at our clinic this includes any follow up and patient correspondence in what can be a busy environment. The role also includes booking patient appointments in person and via telephone. 

You will treat our patients as individuals showing the greatest respect, humility, compassion and warmth.

We want dedicated individuals who are keen to put our patients at the heart of everything we do.

LivingCare are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our private and NHS provision.

Main Duties and Responsibilities: 

• Completing check in duties
• Managing post clinic administration
• Making onward referrals where required
• Responding to enquiries over email
• Managing patient booking follow up from clinics
• Ensuring patient satisfaction
• Admin related to patient appointments
• Entering and fulfilling all SystmOne requirements
• Ensuring all processes are completed for patients booking appointments with LivingCare
• Keeping track on waiting times and escalating where appropriate
• Any responsibility within the customer service function.

Knowledge, skills and experience

• Experience of clinical administration
• IT literate
• Able to multi task
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

About us:

LivingCare Group is a set of companies that operate across various health services and portfolios.  We have extensive experience of developing and delivering NHS care, and have a growing portfolio of private provision.  We work across GP practices and within our own centres in Yorkshire.

Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. ​We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues. 

We are also proud to be a Disability Confident Committed Employer (Level 1).

Find out more about Disability Confident at: www.gov.uk/disability-confident #DisabilityConfident

What we offer our employees:

• Free onsite parking.
• Quality working environment 
• Exclusive discounts
• An extra days annual leave after 5 years service
• Blue Light Card NHS discount at a range of shops and restaurants
• Access to the Employee Assistance Programme
• Annual pay review
• Culture matrix programme: we organise special events every month to support our teams
• Celebrating success: this programme gives rewards to our team member who have gone above and beyond
• Supermarket vouchers: we give these out every month as part of our supermarket sweep competition

LivingCare Behaviours and Values: 

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

• Managing yourself and others:
• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be decisive
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self aware: know your strengths and development needs and look for ways to develop
• Be visible