Close

Patient Information

Here you'll find everything you need to know about your appointment, our clinics, our team and much more. If you cannot find what you're looking for below, don't hesitate to call us on 0113 249 4655.

Frequently Asked Questions

Read some of our most common questions we receive from patients below.

How do I make a complaint or leave feedback

Faq Arrow

Is there parking on site?

Faq Arrow

How do I change or cancel my appointment?

Faq Arrow

How can I find you?

Faq Arrow

How do you support people with Additional needs?

Faq Arrow

Why can I not arrange an appointment when I call you to give my booking reference number?

Faq Arrow

How long will I be there for?

Faq Arrow

Do I need to bring anything?

Faq Arrow

Do not bring...

Faq Arrow

Clinic Maps

Thorpe Park Clinic, Leeds

Download

Canon Medical Arena, Sheffield

Download

Robin Lane Health & Wellbeing Centre, Pudsey

Download

Fountain Medical Centre, Morley

Download

Northgate Medical Centre, Pontefract

Download

Feedback & Complaints

We value all feedback and although we hope that you have no cause to complain we recognise the importance of feedback, including complaints, so that we can complete a root cause analysis to ensure mistakes and errors are resolved, learnt from and not repeated.

Complaints Procedure

Faq Arrow

Definition of a Complaint

Faq Arrow

How to Complain

Faq Arrow

What we will do

Faq Arrow

Confidentiality

Faq Arrow

Not happy with your outcome?

Faq Arrow

Faq Arrow

Patient Leaflet Information

Terms and Conditions for Private Patients

Download

Dermatology Patient Information

Download

Skin Prick Patient Information

Download

Arthosamid Patient Leaflet

Download

Mri Patient Information

Download

Colonoscopy Patient Information

Download

OGD Patient Information

Download

Double Procedure Information

Download

Enema Patient Information

Download

Picolax Patient Information

Download

Citramag Senna Patient Information

Download

Plenvu Patient Information

Download

Moviprep Patient Information

Download

Testimonials

What our customers say

star yellowstar yellowstar yellowstar yellowstar yellow

Sandra Bailey

04

August 2025

“I've had 2 appointments at Living Care recently & was called in on both occasions at my actual appointment time, the whole building was spotlessly clean, there's a tv in the reception area with actual tv programmes on to watch whilst you're...”

star yellowstar yellowstar yellowstar yellowstar yellow

Carrie Regis

04

August 2025

“I have been having tests through living care due to on going issues. I have recieved calls from proff Sandle, who was brilliant. He explains everything (Even spells and explains the jargon) he puts you at ease, and shows his great personallitly...”

star yellowstar yellowstar yellowstar yellowstar yellow

Chris Harper

02

August 2025

“I think the few hours I was there i thought all the staff was amazing made you so welcome and if I think that if you have a sight fear of hospital or clinics you have nothing to worry about, they talk and explain step by step what they are going...”

How to contact us

There are lots of ways that you can get in touch with us, please choose the best method to suit your needs.

Phone

Telephone

Leeds 0113 2494655
Sheffield 0114 7005811

Our telephone lines are open Monday – Friday 8am – 6pm.

Please choose the appropriate option from the menu to avoid having to return to the options. Please note that the peak hours are 8am-4pm so wait times are expected during this period. If possible, try calling after 4pm when the lines are quieter.

Cursor

Online

Our online communication platforms are easy and accessible and available 24 hours a day. We aim to respond to all general enquiries within 48 working hours.


  • You can book an appointment here
  • You can make a general enquiry here
  • You can provide feedback here
Envelop

Email

You can email us using the email below:

Private patient:
private.services@livingcare.co.uk
NHS patient:
accurx.nnl01@nhs.net

Accreditations & Quality

We are very proud to be a trusted and respected healthcare provider.
We have several accreditations and quality marks that validate our services and can reassure you,
the patient, that we provide the best quality care and services possible.

CQC

Faq Arrow

JAG

Faq Arrow

UKAS & ISO

Faq Arrow
care quality commission
JAG
Bupa
AVIVA
Health Partners
vitality
nhs
close