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Patient Information

Here you'll find everything you need to know about your appointment, our clinics, our team and much more. If you cannot find what you're looking for below, don't hesitate to call us on 0113 249 4655.

MAPS

Clinic Maps

THORPE PARK

CLINIC

NORTHGATE

MEDICAL CENTRE

FOUNTAIN

MEDICAL CENTRE

ROBIN LANE HEALTH AND WELLBEING CENTRE

DIAGNOSTIC MEDICAL CENTRE @ CANON MEDICAL ARENA

Team

MEET THE TEAM

We are proud to have a fantastic team working at LivingCare who will support you when you contact or come for your appointment.

Management Team

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DR STEPHEN FELDMAN

Owner and Medical Director

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HENRY ASPDEN

Head of Digital Innovation

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JAYNE PEARS

Head of Imaging Services

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HELEN WHITE

Managing Director

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JESSICA COOPER

Head of Finance

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SARAH WILLIAMS (RGN)

Director of Patient Safety and Clinical Effectiveness 

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LAUREN WALTON

Head of Human Resources

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DONNA MCDONALD

Head of Patient Experience 

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LAUREN SYLVESTER

Head of Clinical Services

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ANNETTE CAIRNS

Patient Safety Partner

Patient Experience Team

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KIRSTY ABBOTT

Endoscopy Services Team Leader

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BEVERLEY BRENNAN

Outpatient Services Team Leader

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EMMA QUARMBY

Imaging Services Coordinator

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BETH SPENCER

Private Services Coordinator

Clinical  Team

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DR ATUL PATEL

Associate Medical Director

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REBECCA ELLIS

JAG & Governance Lead

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KIRSTY RUSSELL (RGN)

Northgate Endoscopy Site Lead

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SOPHIE MAYNARD

Imaging Lead - Thorpe Park 

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KIRSTY MILES

Outpatient Services Lead

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DEB WALLIS (RGN)

Thorpe Park Endoscopy Site Lead

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MEL YEOMAN (RGN)

Robin Lane Endoscopy Site Lead

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KAT PIERCE

Endoscopy Services Lead

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HEIDI HIGGINS-STEVENSON (RGN)

Thorpe Park Endoscopy Site Lead

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HELEN HAIGH

Imaging Lead - Sheffield

We value all feedback and although we hope that you have no cause to complain we recognise the importance of feedback, including complaints, so that we can complete a root cause analysis to ensure mistakes and errors are resolved, learnt from and not repeated. 

 

The complaints lead is the CQC Registered Manager Sarah Williams.

Feedback & Complaints

feedback
leaflets

Patient Information Leaflets

DERMATOLOGY

PATIENT INFORMATION

SKIN PRICK PATIENT INFORMATION

ARTHOSAMID

PATIENT

LEAFLET

MRI

PATIENT

INFORMATION

COLONOSCOPY

PATIENT INFORMATION

OGD

PATIENT INFORMATION

POST-OPERATIVE WOUND CARE 

INFORMATION

X-RAY

PATIENT 

LEAFLET

DOUBLE PROCEDURE

INFORMATION

ENT

PATIENT 

INFORMATION

DERMATOLOGY

PATIENT INFORMATION

ENEMA

PATIENT INFORMATION

PICOLAX

PATIENT INFORMATION

CITRAMAG SENNA PATIENT INFORMATION

PLENVU

PATIENT

INFORMATION

MOVIPREP

PATIENT INFORMATION

I Speak

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Testimonials.

We take patient feedback and experience very seriously and want to hear what you thought of your experience with us. All patients are able to complete a friends and family feedback survey after their appointment and currently 95% of people would recommend our services. This feedback allows us to make changes to improve what we do.


Below are some of the positive feedback and testimonies we have received in the last 6 months.

I underwent a colonoscopy yesterday at the surgery. I have to say I was blown away by the experience. A local surgery doing such procedures I immediately thought it can't be. I had to ring to confirm I had read/heard correctly. I was extremely sceptical and to be honest was not looking forward to it at all, don't ask me what I was expecting, maybe a back street butcher senario! All sorts was going through my head to be honest. I totally changed those thoughts on entering. What a professional setup, I really didn't think that I was going to feel comfortable or safe with not being in an hospital environment. Boy was I wrong. A massive thankyou to the nurses who made me feel so at ease and James the endoscopist, wow what a lovely man who made an awkward procedure to me, feel as comfortable and
actually interesting as humanly possible. 
I cannot praise you all enough.


- Patient A

How to contact us.

contact

There are lots of ways that you can get in touch with us, please choose the best method to suit your needs.

Telephone

0113 249 4655 


Our main telephone lines are open Monday – Friday 8am – 6pm.

 

Please choose the appropriate option from the menu to avoid having to return to the options. Please note that the peak hours are 8am-4pm so wait times are expected during this period. If possible, try calling after 4pm when the lines are quieter.

Online

Our online communication platforms are easy and accessible and available 24 hours a day. We aim to respond to all general enquiries within 48 working hours.
 

  • You can cancel and amend your appointment online here

  • You can book an appointment here

  • You can make a general enquiry here

  • You can provide feedback here

Email

 

You can email us using the email below:
[email protected]

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Accreditations & Quality.

We are very proud to be a trusted and respected healthcare provider.
We have several accreditations and quality marks that validate our services and can reassure you,
the patient, that we provide the best quality care and services possible.

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