Patient Information

Here you'll find everything you need to know about your appointment, our clinics, our team and much more. If you cannot find what you're looking for below, don't hesitate to call us on 0113 249 4655.

FAQ's

Clinic Maps

THORPE PARK

CLINIC

NORTHGATE

MEDICAL CENTRE

FOUNTAIN

MEDICAL CENTRE

ROBIN LANE MEDICAL CENTRE

THE GABLES

SURGERY

MEET THE TEAM

We are proud to have a fantastic team working at LivingCare who will support you when you contact or come for your appointment.

Management Team

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DR STEPHEN FELDMAN

Owner and Medical Director

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STEPHANIE SMITH

Director of People and Culture

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HELEN WHITE

Managing Director

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AMRIT SIDHU

Finance Director

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SARAH WILLIAMS (RGN)

Operations Director

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STEPHEN JARMUZ

Director of Projects and Implementation

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LUKE MINSHALL

Director of Strategy and Partnerships

Admin Team

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DONNA MCDONALD

Head of Patient Services

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BETH SPENCER

Thorpe Park Clinic Coordinator

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KRISTINA

Private Services Administrator

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KIRSTY ABBOTT

Team Leader (Endoscopy Services) 

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HANNAH ARUNDEL

Skinfinity Coordinator

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EMMA

Private Services Administrator

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ABBIE HEALEAS

Team Leader (Outpatient Services)

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KATIE LISTER

Imaging Coordinator

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BEV BRENNAN

Team Leader (Private and Projects)

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ELLIE STEAD

Imaging Coordinator

Clinical  Team

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DR ATUL PATEL

Associate Medical Director

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DEB (RGN)

Thorpe Park Lead Nurse (Endoscopy)

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SARA (RGN)

Education Lead

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MIRANDA CHITONGO (ODP)

Clinical Services Manager

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JO (HCA)

Healthcare Outpatient Lead

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PETE (HCPC)

Imaging Lead

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LAUREN SYLVESTER (RGN)

Endoscopy Lead

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KIRSTY (RGN)

Northgate Endoscopy Site Lead

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MUHAMMED (RGN)

Thorpe Park Lead Nurse (Endoscopy)

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DAWN (RGN)

Fountain Medical Endoscopy Site Lead

We value all feedback and although we hope that you have no cause to complain we recognise the importance of feedback, including complaints, so that we can complete a root cause analysis to ensure mistakes and errors are resolved, learnt from and not repeated. 

 

The complaints lead is the CQC Registered Manager Sarah Williams.

Feedback & Complaints

Patient Information Leaflets

ENDOSCOPY FOR DIABETICS

HOW TO USE AN ENEMA

HAVING A GASTROSCOPY

COLONOSCOPY

WITH SEDATION AFTERCARE

COLONOSCOPY WITHOUT SEDATION

AFTERCARE

LOW RESIDUE DIET INFORMATION

FLEXIBLE SIGMOIDOSCOPY AFTERCARE

GASTROSCOPY WITH THROAT SPRAY AFTERCARE

GASTROSCOPY

WITH SEDATION AFTERCARE

BARRETTS OESOPHAGUS AFTERCARE

DIVERTICULAR DISEASE, DIVERTICULOSIS & DIVERTICULITIS

HEARTBURN & RELUX AFTERCARE

HELICOBACTER PYLORI AFTERCARE

HIATUS HERNIA AFTERCARE

POLYPS

AFTERCARE

Testimonials.

We take patient feedback and experience very seriously and want to hear what you thought of your experience with us. All patients are able to complete a friends and family feedback survey after their appointment and currently 94% of people would recommend our services. This feedback allows us to make changes to improve what we do.


Below are some of the positive feedback and testimonies we have received in the last 6 months.

I underwent a colonoscopy yesterday at the surgery. I have to say I was blown away by the experience. A local surgery doing such procedures I immediately thought it can't be. I had to ring to confirm I had read/heard correctly. I was extremely sceptical and to be honest was not looking forward to it at all, don't ask me what I was expecting, maybe a back street butcher senario! All sorts was going through my head to be honest. I totally changed those thoughts on entering. What a professional setup, I really didn't think that I was going to feel comfortable or safe with not being in an hospital environment. Boy was I wrong. A massive thankyou to the nurses who made me feel so at ease and James the endoscopist, wow what a lovely man who made an awkward procedure to me, feel as comfortable and
actually interesting as humanly possible. 
I cannot praise you all enough.


- Patient A

How to contact us.

There are lots of ways that you can get in touch with us, please choose the best method to suit your needs.

Telephone

0113 249 4655 


Our main telephone lines are open Monday – Friday 8am – 8pm.

 

Please choose the appropriate option from the menu to avoid having return to the options. Please note that the peak hours are 8am-4pm so wait times are expected during this period. If possible try calling after 4pm when the lines are quieter.

Online

Our online communication platforms are easy and accessible and available 24 hours a day. We aim to respond to all general enquiries within 48 working hours.
 

  • You can cancel and amend your appointment online here

  • You can book an appointment here

  • You can make a general enquiry here

  • You can provide feedback here

Email

 

You can email us using the email below:
The.livingcaregroup@nhs.net

We are very proud to be a trusted and respected healthcare provider.
We have several accreditations and quality marks that validate our services and can reassure you,
the patient that we provide the best quality care and services possible.

Accreditations & Quality.