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Patient Information

Here you'll find everything you need to know about your appointment, our clinics, our team and much more. If you cannot find what you're looking for below, don't hesitate to call us on 0113 249 4655.

Frequently Asked Questions

Read some of our most common questions we receive from patients below.

How do I make a complaint or leave feedback

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Is there parking on site?

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How do I change or cancel my appointment?

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How can I find you?

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How do you support people with Additional needs?

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Why can I not arrange an appointment when I call you to give my booking reference number?

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How long will I be there for?

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Do I need to bring anything?

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Do not bring...

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Clinic Maps

Thorpe Park Clinic

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Canon Medical Arena

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Robin Lane Health & Wellbeing Centre

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Fountain Medical Centre

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Northgate Medical Centre

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Feedback & Complaints

We value all feedback and although we hope that you have no cause to complain we recognise the importance of feedback, including complaints, so that we can complete a root cause analysis to ensure mistakes and errors are resolved, learnt from and not repeated.

The complaints lead is the CQC Registered Manager Sarah Williams.

Complaints Procedure

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Definition of a Complaint

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How to Complain

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What we will do

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Confidentiality

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Not happy with your outcome?

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Our Patient Safety Partner

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Patient Leaflet Information

Dermatology Patient Information

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Skin Prick Patient Information

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Post-Operative Wound Care Information

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Ent Patient Information

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Arthosamid Patient Leaflet

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Mri Patient Information

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X-Ray Patient Leaflet

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Colonoscopy Patient Information

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OGD Patient Information

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Double Procedure Information

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Enema Patient Information

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Picolax Patient Information

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Citramag Senna Patient Information

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Plenvu Patient Information

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Moviprep Patient Information

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Testimonials

What our customers say

Nothing other than excellent customer service.

Customer

23

June 2024

trustpilot stars

Friendly and efficient staff, easy to get to with onsite parking. A prompt appointment and a reasonable cost.

Anne Costa

14

June 2024

trustpilot stars

My appointment was arranged within a week of making contact. The appointment took place at the allotted time & was overseen with courtesy & pleasant staff. Sir Rodney

Sir Rodney Walker

11

June 2024

trustpilot stars

How to contact us

There are lots of ways that you can get in touch with us, please choose the best method to suit your needs.

Phone

Telephone

0113 249 4655

Our telephone lines are open Monday – Friday 8am – 6pm.

Please choose the appropriate option from the menu to avoid having to return to the options. Please note that the peak hours are 8am-4pm so wait times are expected during this period. If possible, try calling after 4pm when the lines are quieter.

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Online

Our online communication platforms are easy and accessible and available 24 hours a day. We aim to respond to all general enquiries within 48 working hours.


  • You can cancel and amend your appointment online here
  • You can book an appointment here
  • You can make a general enquiry here
  • You can provide feedback here
Envelop

Email

You can email us using the email below:

the.livingcaregroup@nhs.net

Accreditations & Quality

We are very proud to be a trusted and respected healthcare provider.
We have several accreditations and quality marks that validate our services and can reassure you,
the patient, that we provide the best quality care and services possible.

CQC

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JAG

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UKAS & ISO

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care quality commission
JAG
Bupa
AVIVA
Health Partners
vitality
nhs