How to Pay for Private Treatment at LivingCare

At LivingCare, we offer flexible payment options to make accessing expert care as straightforward as possible. Whether you're paying for your own treatment or using private medical insurance, our team is here to guide you every step of the way. 

Payment options

We provide two ways to cover the cost of your treatment:

  • Self-Pay – Pay directly for your treatment with clear, upfront pricing and no hidden costs.
  • Private Medical Insurance – Use your health insurance policy to cover eligible treatments.

A full price list of all our services can be viewed by clicking here.

Your Private Care Pathway
  • 1

    Check your cover

    If you have private medical insurance, contact your provider to confirm whether your treatment is covered before booking.

  • 2

    Arrange a GP referral (if needed)

    Some treatments may require a referral before you can book. LivingCare can provide this through our Private GP service - no need to wait for your NHS GP.

  • 3

    Get authorisation (if using insurance)

    Contact your insurer to obtain a pre-authorisation code. You'll need this when booking your appointment. Our private services team can provide any procedure codes or clinician details your insurer may ask for.

  • 4

    Book your appointment

     Self-pay patients can book straight away. Insurance patients should have their authorisation number and policy number to hand.

Self-Pay

If you choose to fund your own treatment, we offer clear, transparent pricing. Our team will provide a detailed quote before your appointment, so you know exactly what to expect. We accept all major credit and debit cards and bank transfers. We do not accept cash payments.

We also offer flexible payment plans for self-pay patients - speak to our team to find out more.

Using Private Medical Insurance

LivingCare is recognised by most major UK health insurers, including: Bupa, AXA, Aviva, Vitality, WPA

Bupa logo with the brand name in white and a heartbeat line on a blue background.
AXA company logo with white letters on a blue background and a red diagonal line crossing the top right.
Aviva logo
Vitality brand logo in pink script on a white background.
WPA logo in white letters on a blue rectangular background.

Once you have authorisation from your insurer, call our team to book. We'll deliver your care and liaise directly with your insurer for billing - so you don't have to.

Common Questions Relating to Private Medical Insurance

Do I need to contact my insurer before my appointment? 

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What is a pre-authorisation or authorisation code?

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What information will my insurer ask for? 

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Will my insurance cover the full cost of my treatment? 

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What happens if my insurer does not cover part of the treatment?

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Can I self-pay instead of using insurance?

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Do you bill my insurer directly?

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Will I receive an invoice?

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How long does insurance billing take? 

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Do I need a GP referral to self-pay?

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Who can I contact if I have more questions?

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Testimonials

What our customers say

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“Fantastic and professional staff, my experience of using LivingCare was amazing, this is what the NHS should aspire to. I highly recommend LivingCare Leeds.”

Neil Rooney

30 January 2026

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“A big thank you to all at livingcare thorpe park clinic. For looking after me. What a wonderful caring team of people. Yes there are people out there that care. There here. Keep up the good work that you do so well.”

Harold Sherwood

09 December 2025

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“I had an appointment for a mri scan. I was seen promptly and with courtesy and respect.”

Jo Jackson

01 July 2025

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“Had a phone call yesterday about an appointment for today, for an endoscopy; all staff were absolutely lovely, everything was explained properly and were really reassuring during the procedure. I would say the worst part was having the numbing...”

lauren tuohy

01 July 2025

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“Shout out to the Team at Living care who took care of me for an ear treatment - amazing equipment, friendly, caring and on time. Loads of parking and gives me faith in how a health service can be. Thanks all.”

Corina Roobeck

01 July 2025

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“Great experience! Staff help your throughout. Could not ask for more.”

Caroline Fier

27 June 2025

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“Very fast appointment service, easy to get to and free parking! The staff were amazing as I was very worried about having an MRI after previous bad experience and I was reassured throughout and time was taken to explain everything :)”

Rachel Noon

27 June 2025

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“The fact that there is loads of parking always takes the stress out of medical appointments. A lovely check in experience and then lovely surroundings to wait in, clean toilets too. Then a gorgeous introduction to the team, all checks were thorough...”

Katie Morris

27 June 2025

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“MRI scans are not something you look forward to, but the care and attention extended toward me made the whole process more than tolerable. Thank you to the team at Thorpe Park”

David

25 June 2025

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“Very efficient & friendly staff”

Stephen Marshall

22 June 2025

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“Excellent communication prior to the appointment. Seen at allocated time, staff friendly and helpful.”

Graham Roe

18 June 2025