Health Care Assistant Outpatients

LivingCare is a leading healthcare provider delivering high quality, expert led care across Yorkshire.

We are currently looking for an enthusiastic Health Care Assistant to be a member of our clinical team appointed to support in the delivery of patient care. The role involves contact on a physical and psychological level with patients and their families. The post holder will undertake a range of activities under the supervision of a registered nurse, and independently having been assessed and deemed competent in the activities required.

Main Duties and Responsibilities: 

• Supporting the clinical team to deliver high quality care to patients and their families. 
• Support with auditing and stock checks as required.
• Setting up and preparing clinical areas in line with service requirements.
• Participate in regular meetings and attend other meetings as requested.
• Undertake skill set appropriate tasks as required. 
• To assist in the maintenance of stock levels, including pharmaceutical products. 
• Have an awareness of the waste management policy and ensure that it is adhered to. 
• To receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the clinic are greeted and assisted in a welcoming and supportive manner. 
• To assist and support the clinical team and clerical staff in administrative duties as required.
• Use the Health Care Assistant competency framework to enhance and develop skills in the clinical area. 
• Moving and handling practices should be safe and as taught in training. 
• Keeping up to date with mandatory training.
• Continuous effective communication to patients, staff and the wider MDT. 
• Reporting and investigating incidents, near misses and complaints, escalating issues to the Clinical Services Manager and implementing changes when necessary.
• Ensuring the clinical environment is safe for staff and patients and following the process for escalation if there are risks to the health and safety of staff and patients. 
• Working independently and as part of a team.

Knowledge, skills and experience  

• Experience of working in a surgical or clinical environment 
• Time management 
• IT literate 
• Able to multitask 
• Has a patient focus  
• Caring and empathetic approach 
• Team worker 
• Considerate 
• Understanding of the NHS and health is desirable 
• Quick learner 

About us

LivingCare operates across various health services and portfolios.  We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision.  We work across GP practices and within our own centres in Yorkshire.

Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. ​We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues. 

We are also proud to be a Disability Confident Committed Employer (Level 1).

Find out more about Disability Confident at: 

www.gov.uk/disability-confident #DisabilityConfident

What we offer our employees:

• Free onsite parking.
• Free tea and coffee
• Quality working environment 
• Exclusive discounts
• Flexible working
• Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Friday.
• Blue Light Card NHS discount at a range of shops and restaurants
• Access to the Employee Assistance Programme
• Annual pay review
• Culture matrix programme: we organise special events every month to support our teams
• Celebrating success: this programme gives rewards to our team member who have gone above and beyond
• Supermarket vouchers: we give these out every month as part of our supermarket sweep competition

LivingCare Behaviours and Values: 

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

• Managing yourself and others:
• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be decisive
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self-aware: know your strengths and development needs and look for ways to develop
• Be visible

As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.