Question 1

Can I change my appointment?

Answer

You have been booked into an appropriate appointment in line with the urgency of your referral. It is important that you try to be available for the first booked appointment we give you. We understand however, that life can get in the way, and if you need to amend this appointment, please let us know in good time so we can reschedule. For an endoscopy procedure we require roughly 1 weeks notice to cancel.

Question 2

How do I prepare for my Endoscopy?

Answer

You will have received an appointment letter from us, which contains important information regarding preparing for your procedure, as well as information about the procedure itself so that you know what to expect before you arrive. If you are on certain prescription medication or have complex medical history, one of our nurses may schedule a pre-op assessment telephone call with you. You will be made aware if this is the case.

Question 3

Why do I need a COVID-19 swab test before my appointment?

Answer

Endoscopy procedures are classed as an aerosol generating procedure - Which means if you are infected with COVID-19, this may be released into the theatre room during your procedure which poses a risk to our clinical team. To keep our staff and patients safe, we swab all Endoscopy patients prior to their procedure to prove that they are not infected with COVID-19. This takes place 3-4 days before your procedure, and you must self isolate from the time of your swab.

Question 4

Why am I being seen at LivingCare?

Answer

LivingCare work with the NHS to reduce waiting lists and add capacity across Yorkshire. We work with all local GP surgerys to accept referrals direct, as well as with local hospitals. It's likely that you've seen your GP or Gastroenterologist recently and they have referred you for a procedure. We work with local clinicans in clean, modern facilities, and you will receive the same level of care as you would at your local hosptial - So don't feel as though you need to be referred back to the hospital!

Question 5

Can I bring someone with me to my appointment?

Answer

If you require sedation for your appointment, you must not drive yourself home or travel home on your own, and we request that you arrange someone to travel home with you, this can be either by driving you or by taxi. With COVID-19 guidance, the person accompanying you to your appointment cannot wait in our clinics whilst you are having your procedure as we are trying to minimise the number of people in our facilities.

Question 6

Can I still attend my appointment if in a local lockdown?

Answer

Yes, medical appointments are not affected by local lockdown rules, and it's important that you attend your appointment at the date/time stated in your letter/text.