The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services. The Standard tells organisations how they should make sure that patients and service users, and their carers and parents, can access and understand the information they are given. This includes making sure that people get information in accessible formats.


The Standard also tells organisations such as LivingCare Group how they should make sure that people get support from a communication professional if they need it, and about changing working practices to support effective communication. By law (section 250 of the Health and Social Care Act 2012), all organisations that provide NHS care or adult social care must follow the Standard in full from 1st August 2016 onwards. Organisations that commission NHS care and / or adult social care, for example Clinical Commissioning Groups (CCGs), must also support implementation of the Standard by provider organisations this is done via our contract meetings with our commissioning colleagues.


Access to


LivingCare are subject to the national referral to treatment guidelines and must report nationally on these.  Our policy explains how we manage access to appointment, the application of the national referral to treatment guidelines and inform our patients of their rights under the NHS constitution.  


We will treat all patients within the required timescales – this is 18 weeks for all but diagnostics which is 6 weeks. We will update our policy based on any changes to national requirements.


LivingCare are currently meeting all service requirements of 6 and 18 week pathways.

To read our full patient access policy, click here


If you have any questions on this, or on your care please contact:

0113 249 4655.

Data Protection

& Security

LivingCare Group adhere to the NHS standards for Data Protection and Security of Data.  Our policies are available to view here: 


Data Management Policy

Data Protection Policy

GDPR Policy

Our Senior Information Risk Officer is Luke Minshall (Commercial Director) and our Caldicott Guardian is Sarah Williams (Operations Director)

Our organisation is GDPR compliant and is responsible with your use of data.  No data will leave the UK and all our data processors are accredited as part of the NHS infrastructure.  Our clinical system is SystmOne and is developed by TPP who are part of the NHS Framework.  If you wish to edit or restrict the sharing of data please speak to us or inform your GP/Doctors Surgery.

Your rights as

an individual

Under GDPR you have rights as an individual. These are:

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights in relation to automated decision making and profiling.

We only hold your data as part of your medical care.  We hold and conduct this in line with our legal requirements. We regularly audit our data and what we hold. Ensuring that we only hold the information required and that we have no risk for sharing the information in an illegal manner.  If we breach any requirements we inform the ICO.

If you wish to evoke any of these rights please contact us.

LivingCare Group have a responsibility to inform you on how we use your data via our website.

We specifically have a privacy policy that relates to our website and how we collect your data, what we do with this, and who else has access to this data.

We do not pass your details onto any other company for marketing purposes.

We do use external parties for processing of information this includes our website host ( and the utilisation of the Web Chat function (Tidio).

Our policy is available to view here.

Using our



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