Receptionist Team Manager

• Lead the day-to-day operational delivery of LivingCare’s services at a designated site including liaising with reception staff, HCAs, clinical teams etc to ensure any site-specific issues are proactively managed.
• Working alongside Team Leaders to ensure room allocation is managed effectively and stock is readily available ahead of the clinics.
• Work alongside the Clinical Matrons, HCA Team Leader, Infection Control Lead, Medicines Management Lead, IT and Ops teams to coordinate operational delivery and site-specific governance requirements e.g. audits.
• Ensure that the clinics are safe and compliant for staff and patients and are well maintained, dealing with any patient complaints on site and resolving where possible.
• Handling and securing cash taken by private services to ensure all monies are accounted for.
• Develop and maintain external relationships, notably, landlords, estates contractors and facilities management service providers
• Establish effective systems and processes for planned and reactive maintenance regimes and health and safety management.
• Lead the day-to-day site operational requirements including equipment sterilisation, and reporting of issues including heating, electrical, ventilation and lighting services, and reactive issues.
• Maintaining asset registers, disposals, and deployment of specialist equipment in accordance with policies.
• Ensure personal presence at LivingCare’s sites to build relationships with staff and to proactively manage issues.
• Ensure that all applicable statutory, mandatory and compliance standards, policy requirements and best practice codes are implemented and maintained in response to legal obligations, professional advice, and NHS guidance in relation to healthcare estates.
• Work in partnership with other teams within LivingCare and educate and train staff on estates requirements e.g. health and safety audits and monitor compliance.
• To perform duties to standards required by LivingCare in accordance with quality assurance standards.
• Support sourcing of new sites/rooms to meet the operational and service needs of the LivingCare, as required.
• Any other duties commensurate with the role that may be required to deliver its remit.
• Work with Multi Site team leads to ensure all equipment at sites are serviced in line with manufacturers guidelines.
• Ensure that PAT tests and other mandatory sites specific checks are completed.
• Ensure stock control measures are maintained/updated.
• Ensure estates related policies are complied with including H&S, infection control, emergency evacuation etc.
• Liaise with external contractors to ensure building and maintenance work is completed efficiently.
• Be the point of contact on site for clinical and operational teams for site specific queries.

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• Enthusiastic, highly motivated individual with experience in an estates/operational role
• Customer Service Experience
• Awareness and understanding of Care Quality Commission (CQC) standards and requirements.
• Operational management experience
• Previous leadership and management experience
• Understanding of how the role relates to the wider healthcare system.
• Proficient in key MS applications such as Word, Excel, Outlook and PowerPoint
• Proficient in the use of clinical IT systems
• Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff
• Knowledge of Health and Safety requirements

Skills

• Highly organised
• Track record of developing and maintaining effective working relationships with teams
• Excellent written, verbal and presentation skills
• Strong leadership/management skills
• Excellent time management skills and ability to work under pressure.
• Excellent IT skills
• Aware of the importance of innovation in healthcare
• Demonstrates effective communication both written and verbally.
• Excellent team working and customer service skills.

Personal Qualities

• Flexible ‘can do’ attitude with a confident, friendly and approachable manner.
• Able to work autonomously and take direction and feedback.
• Creative approach to work
• Car driver/able to travel across sites.
• Ability to work well under pressure and to tight timescales.
• Dealing with difficult people and challenging behaviour

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