Why this role will appeal
- Real growth opportunity in an expanding private healthcare business
- Support the patient through their journey, from their initial enquiry through to discharge
- Fantastic opportunity to join a team and make a real difference in providing an amazing patient experience
Role summary (for candidates)
We are seeking a commercially focused Private Healthcare Sales & Services Coordinator to manage the patient from the initial enquiry through to booking whilst delivering an exceptional patient experience. You will manage patient enquiries from the website, phone and through webchat. In addition you will work with clinical partners (e.g. physiotherapists and GPs) and internal referrals from other LivingCare clinical services.
With the patient’s needs always at the centre of everything you do, you will collaborate with clinical and operational teams to minimise waiting times and maximise capacity.
Day‑to‑day responsibilities
- Support patients from their initial enquiry to booking in for an appointment
- Manage enquiries from all channels (webform, telephone, clinical referrals, webchat, internal referrals) within agreed SLAs
- Provide accurate information on services, pricing, availability and pre-appointment preparation requirements
- Complete all booking processes, confirmations, pre‑attendance requirements and onward referrals
- Keep precise records in the CRM and Booking systems, always following GDPR and information governance standards
- Feed back common themes, conversion barriers and content gaps to improve engagement with patients
Essential candidate profile
- Positive, resilient, target‑driven, and patient‑centric
- Proven sales experience with a track record of meeting conversion or booking targets
- Confident communicator with an excellent telephone manner and persuasive written skills
- Strong multi‑tasking and prioritisation in a fast‑paced, high‑volume setting
- Competent user of CRM and booking tools; comfortable with webchat, email and telephony
- High attention to detail and data accuracy
Desirable
- Familiarity with private healthcare and diagnostic imaging pathways and terminology
- Experience with practice management scheduling / diary systems
- Understanding of self‑pay and insured patient journeys (quotes, authorisations, invoices)
Compliance & pre‑employment
- Right to Work in the UK is mandatory
- DBS may be required (level confirmed at offer) under LivingCare’s Safer Recruitment approach
- Employment references covering the last 3 years (minimum 2)
About us:
LivingCare Group is a set of companies that operate across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision. We work across GP practices and within our own centres in Yorkshire.
Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.
Why Choose us?
Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.
We fully believe in investing in our staff to help them reach their career goals and full potential.We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.
Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.
We are also proud to be a Disability Confident Committed Employer (Level 1).
Find out more about Disability Confident at: www.gov.uk/disability-confident
What we offer our employees:
- Free onsite parking.
- Free tea and coffee
- Quality working environment
- Exclusive discounts
- Flexible working
- Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Saturday.
- Blue Light Card NHS discount at a range of shops and restaurants
- Access to the Employee Assistance Programme
- Annual pay review
- Culture matrix programme: we organise special events every month to support our teams
- Celebrating success: this programme gives rewards to our team member who have gone above and beyond
- Supermarket vouchers: we give these out every month as part of our supermarket sweep competition
LivingCare Behaviours and Values:
Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.
- Managing yourself and others
- Take care of your own wellbeing and that of your staff
- Manage yourself and your emotions
- Share your knowledge and experience
- Use appropriate language when communicating to others to ensure they understand
- Be decisive
- Be positive – focus on what you can do and why something will/could work
- Actively seek feedback and act on it (where appropriate)
- Know when to step in and do it yourself and when to leave others to have a go
- Be self aware: know your strengths and development needs and look for ways to develop
- Be visible
As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
