Private and Imaging Services Coordinator

• Managing the online and telephone booking of private and imaging services across
• the company
• Managing waiting times and escalating where appropriate
• Ensuring delivery of company KPIs
• Making onward referrals where required
• Responding to enquiries over email, Facebook, live chat and telephone
• Ensuring excellent customer satisfaction
• Recording customer details on the appropriate database as required
• Ensuring all processes are completed for customers booking appointments with LivingCare
• Keeping track on waiting times and escalating where appropriate
• Any responsibility within the customer service function. 
• Support the development and maintenance of evidence-based nursing care pathways.

Skills and competencies

• Competent in using IT systems
• Excellent telephone manner
• Knowledge of private services and diagnostic imaging
• Teamworking
• The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team. They will have access to internal and external training for the role.