NHS Patient Services Coordinator

About us:

The LivingCare Group is a growing independent healthcare provider offering both NHS and private services with a focus on using state of the art technology and techniques to support early diagnosis and health promotion. Our collaborations with sports teams and organisations across the country reflect our commitment to excellence in sports medicine and athlete care.

Role Overview:

As a Patient Services Coordinator at LivingCare, you will play a key role as the first point of contact for patients, providing support and guidance through a range of communication channels. This is a fast-paced, varied position that requires excellent organisational skills, attention to detail, and a commitment to delivering an exceptional patient experience.

You will handle patient enquiries, manage referrals, support clinic activity, process post-clinic documentation, coordinate follow-up actions, and produce accurate patient correspondence. The role also requires confident use of multiple IT systems to ensure all patient interactions and records are completed to a high standard.

Main Duties and Responsibilities: 

• Coordinate the booking of appointments and manage waiting times, escalating as necessary.
• Coordinate the booking of patient appointments, ensuring efficient clinic utilisation and timely escalation of waiting-time concerns.
• Support the achievement of departmental and organisational Key Performance Indicators (KPIs).
• Carry out administration tasks relating to patient pathways in line with LivingCare policies and processes.
• Accurately update, maintain, and fulfil all requirements within LivingCare patient record systems.
• Monitor and manage waiting lists and referral queues, proactively escalating delays or risks.
• Work collaboratively with clinical teams and wider stakeholders to ensure a seamless, positive patient journey.
• Provide an excellent standard of patient experience as a front-facing representative of LivingCare.
• Undertake any additional duties reasonably required within the customer service function.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. ​We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues. 

We are also proud to be a Disability Confident Committed Employer (Level 1).

Find out more about Disability Confident at: 

www.gov.uk/disability-confident #DisabilityConfident

What we offer our employees:

• Free onsite parking.
• Free tea and coffee
• Quality working environment 
• Exclusive discounts
• Flexible working
• Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Saturday.
• Blue Light Card NHS discount at a range of shops and restaurants
• Access to the Employee Assistance Programme
• Annual pay review
• Culture matrix programme: we organise special events every month to support our teams
• Celebrating success: this programme gives rewards to our team member who have gone above and beyond
• Supermarket vouchers: we give these out every month as part of our supermarket sweep competition

LivingCare Behaviours and Values: 

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

• Managing yourself and others:
• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be decisive
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self-aware: know your strengths and development needs and look for ways to develop
• Be visible

As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.