Knowledge
- Enthusiastic, highly motivated individual with experience in an estates/operational role
- Customer Service Experience
- Awareness and understanding of Care Quality Commission (CQC) standards and requirements.
- Operational management experience
- Previous leadership and management experience
- Understanding of how the role relates to the wider healthcare system.
- Proficient in key MS applications such as Word, Excel, Outlook and PowerPoint
- Proficient in the use of clinical IT systems
- Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff
- Knowledge of Health and Safety requirements
Skills
- Highly organised
- Track record of developing and maintaining effective working relationships with teams
- Excellent written, verbal and presentation skills
- Strong leadership/management skills
- Excellent time management skills and ability to work under pressure.
- Excellent IT skills
- Aware of the importance of innovation in healthcare
- Demonstrates effective communication both written and verbally.
- Excellent team working and customer service skills.
Personal Qualities
- Flexible ‘can do’ attitude with a confident, friendly and approachable manner.
- Able to work autonomously and take direction and feedback.
- Creative approach to work
- Car driver/able to travel across sites.
- Ability to work well under pressure and to tight timescales.
- Dealing with difficult people and challenging behaviour
About us:
LivingCare Group is a set of companies that operate across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private provision. We work across GP practices and within our own centres in Yorkshire.
Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.
Why Choose us?
Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.
We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.
Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.
We are also proud to be a Disability Confident Committed Employer (Level 1).
Find out more about Disability Confident at: www.gov.uk/disability-confident
What we offer our employees:
- Free onsite parking.
- Free tea and coffee
- Quality working environment
- Exclusive discounts
- Flexible working
- Work life balance is a priority here at LivingCare, with services running at sociable times. 08:00-18:00 Monday to Saturday.
- Blue Light Card NHS discount at a range of shops and restaurants
- Access to the Employee Assistance Programme
- Annual pay review
- Culture matrix programme: we organise special events every month to support our teams
- Celebrating success: this programme gives rewards to our team member who have gone above and beyond
- Supermarket vouchers: we give these out every month as part of our supermarket sweep competition
LivingCare Behaviours and Values:
Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.
- Managing yourself and others
- Take care of your own wellbeing and that of your staff
- Manage yourself and your emotions
- Share your knowledge and experience
- Use appropriate language when communicating to others to ensure they understand
- Be decisive
- Be positive – focus on what you can do and why something will/could work
- Actively seek feedback and act on it (where appropriate)
- Know when to step in and do it yourself and when to leave others to have a go
- Be self aware: know your strengths and development needs and look for ways to develop
- Be visible
As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
